Return and Exchange Policy
- Returns must be sent back within 14 days of receipt. The product(s) must not be damaged or show signs of wear or abuse. The product(s) must be clean and all items (including any promotional items, the item’s case, etc.) must be returned. Everything returned must be in flawless condition if a refund is expected.
- If any product(s) is being returned, an email must be sent to us prior to returning it so we can reply back with return instructions along with a return authorization number if need be.
- Please ensure that the authorized return instructions have been read and followed before sending your parcel. All return parcels not correctly marked as per the authorized return instructions will be refused upon arrival.
- All orders MUST be shipped back within 14 days of receipt in order for us to issue a refund or exchange. This means that we must be able to determine the date that the return parcel was sent using the parcel’s tracking information. Please ensure that the product(s) is packaged well to avoid damage during shipping. If the product is found loose in the parcel and is damaged due to poor packing, no refunds or exchanges will be permitted.
- This is non-negotiable and AICHI SCISSORS reserves the right to make the final call.
- PLEASE NOTE: Clearance Items (Specials), Trade show purchases, shaving blades, and all accessories (including jewelry, holsters, texturizing razors, etc), are FINAL Sale. No refunds or exchanges are permitted.
- All Aichi Scissors Products are covered under our lifetime warranty unless specified otherwise. Aichi Scissors Shears are warranted to be completely free of material and workmanship defects. We will repair or replace any shears that we find are defective or malfunctions. Please note normal wear and tear, unauthorized sharpening, and abused or damaged products are not covered. Shipping and handling both ways must be covered by the customer and is not the responsibility of AICHI SCISSORS.
- PLEASE NOTE: Sharpening services are not included with any AICHI SCISSORS Shear purchases. This service can be purchased on our website.
- If you are interested in a return or exchange, please email us as soon as possible at firstname.lastname@example.org with your order number and an explanation of the issue you are experiencing with your item.